Where can I find your terms and conditions?
You can find our terms and conditions here.
What payment options do you offer?
Our default payment option is via Paypal.com. PayPal is a convenient, easy-to-use, and secure way to send and receive money online for goods, services, charitable donations, and so forth.
You can also make payment via bank transfer. Please contact us for instructions on how to make a bank transfer.
How soon can I expect to get a match?
This depends on your preferences and dealbreakers but in normal circumstances on a Premium Membership we expect to get you your first match within 14 days of you joining.
Do I have to use my real name on Melanin Matchmaker?
We understand some of you may be very private, so you can give us an abbreviation of your name or a nickname that you want us to use. However, we will still need to verify you to ensure you are authentic.
I am of mixed heritage, can I still join Melanin Matchmaker?
Of course, Melanin Matchmaker is a romantic intermediary for anyone with any African-Caribbean-American heritage.
What is the difference between a Basic Membership and a Premium Membership?
With a Basic Membership, you join our database for free. We don’t proactively find you matches and there are no guarantees of being matched. However, we do let you know when we think you would be a good match for a Premium Member. Whereas with a Premium Membership, you’re personally assigned a matchmaker who liaises with you to proactively find you valuable matches each month.
What are the benefits of a personally assigned matchmaker?
Our matchmakers have extensive experience in romantic introductions which have developed into fruitful relationships and will walk with you throughout your dating journey. Think of it as a confidante who you can speak to and get advice from. Unlike popular dating services, our matchmakers take time to speak to you in more depth about your specific requirements and get a better understanding of you and who to match you with. They’ll also get feedback from you to find out how your current matches are going.
What is Melanin Matchmaker Personality Profiler?
Melanin Matchmaker Personality Profiler is a personality tool built into our questionnaire that helps us to identify certain aspects of your personality and what stimulates you, which in turn helps us to find a good matches for you.
How do I remove myself from Melanin Matchmaker?
Hopefully, you’ll be leaving because you are now in a serious, fruitful relationship. Just email us or contact your assigned matchmaker (If you’re on a Premium Membership) and we’ll remove you from the network.
How do I get verified?
We primarily verify you using your social media account(s). Please accept our follow request if any of your accounts are private. If you are not on social media, we may ask you to send us additional pictures.
What is your refund policy?
We’ll endeavour to find you potential matches based on your criteria. However, if we can’t find you any potential matches, we’ll refund you for that month. To request a refund, send an email to email@example.com. Please note, if we have found you reasonable matches which you have declined or you have already had benefit and made use of our service, a full refund may not be possible.
Will anyone be able to publicly see my profile on Melanin Matchmaker’s Matchmaking Service?
No, your privacy is very important to us. Your profile won’t be publicly accessible for anyone to see.